In diagnostics, timing and reliability mean everything. When an order is delayed, a lab result takes longer than expected, or a single step in the process is disrupted, it can effect pathway performance, patient experience, and the trust healthcare providers and wellness partners place in us.

At Hurdle, we’re changing how those moments are managed. Rather than waiting for partners to tell us that something is wrong, we’ve built systems that alert us first and, when possible, resolve the issue before anyone even notices.

 

From Reactive to Proactive

In the past, resolving operational issues often meant waiting for someone to raise a flag. A customer might ask why a kit hadn’t arrived, or a partner following up on a missing result. By that point, delays could already have cascaded across multiple patients or programmes.

Thats now changing. Our workflow-integrated issue management system monitorsevery stage of the diagnostics process—from kit fulfilment and logistics through to returns, lab accessioning , and result reporting. If something looks off, it automatically alerts the right team to act fast.

Whether it’s a kit not dispatched on time or result awaiting upload, these alerts allow our teams to respond before the partner needs to ask. The results: faster resolution, fewer interruptions, and more dependable patient experiences.

 

From Insight to Improvement

Proactive issue management isn’t just about speed, it’s about learning from every event to make the system stronger. Each issue is now tracked through to resolution, linking our internal team with partners in a single view. Soon, Pathways customers will be able to access live statues updates – showing when an issue is identified, in progress, or resolved without needing to chase for answers.

By connecting operational workflows across fulfilment, logistics, and labs, we can now pinpoint where delays occur, identify patterns, and make targeted improvements. This visibility enables continuous learning and drives measurable reliability gains across all diagnostics pathways.

For our partners, it means peace of mind and a smoother operational layer. They can focus on delivering care and engagement, knowing that diagnostics are running seamlessly in the background.

 

Looking Ahead

As we continue refining this system, our goal is simple: to make issue management invisible. When every process runs smoothly and when the rare issue is handled quickly and quietly, we create a foundation our partners can depend on.

For healthcare systems and wellness providers embedding diagnostics into their pathways, that reliability isn’t just an operational advantage – it’s what keeps patients confident and programmes effective.

At Hurdle, we’re not just resolving issues faster; we’re designing reliability into every layer of the process.