Let’s face it – managing a diagnostic testing program can be a real headache. Between tracking samples, chasing results, and keeping patients informed, it’s easy to get buried in admin work instead of focusing on strategic initiatives. That’s why we’re excited to announce our completely redesigned Partner Portal, which we’ve rolled out to all Hurdle.Bio clients.

Why We Rebuilt Our Portal From Scratch

We didn’t just slap a new coat of paint on our old system. After countless conversations with healthcare executives and wellness leaders who were juggling multiple platforms and drowning in spreadsheets, we knew we needed something fundamentally different. So we went back to the drawing board and asked: “What would actually make running your testing program easier?”

What’s New in the Partner Portal

1. Order Management That Actually Makes Sense

No more hunting through endless lists trying to find that one customer’s test. Our redesigned Order Management system lets your team instantly locate tests (whether individual or bulk orders), check their status, and jump straight to results. We’ve stripped away the complexity so they can find what they need in seconds, not minutes.

Note: Test details are fictitious.

2. A Single View of Your Customers

The new Customers tab gives you a complete picture of each client’s testing journey. Instead of piecing together information from different sources, you’ll have a unified view of their entire testing history – perfect for executive reviews and business planning when you need comprehensive data at your fingertips.

Note: Patient details are fictitious.

3. Shopping for Tests Made Simple

We’ve added a Create Order page that feels more like a well-organised shop than a clinical system. Browse through tests, see exactly what biomarkers each one covers, and understand what you’re ordering before you commit. It’s powered by our biomarker database, so your clinical teams will have detailed information when deciding which tests align with your company’s health initiatives.

4. Admin That Doesn’t Make You Want to Pull Your Hair Out

Team management has been completely revamped, making it easier to onboard new staff or adjust access levels across your organisation. And we’ve finally brought Billing into the main interface, so your finance team can check account status or update payment details without having to dig through emails for that payment link.

What’s Next

While we’re thrilled with what we’ve accomplished in this first release, we’re not stopping here. Coming soon:

• Self-serve branding to match your company’s look and feel
• Self-serve ability to customise customer notifications
• A product builder to create your own custom test panels
• A more streamlined checkout process with basket functionality
• Next level operational analytics to help you understand testing patterns

We’ve already rolled out some version improvements, including better tracking timelines, PDF results, and batch tracking for genomics tests.

Why This Matters for Your Testing Program

In the world of healthcare and wellness, operational efficiency directly impacts your bottom line and customer satisfaction. Every minute your team spends wrestling with clunky software is a minute they’re not spending on growth initiatives and improving outcomes. Our new Partner Portal isn’t just about making technology work better – it’s about giving your organisation the tools to scale testing programs efficiently while maintaining quality.

 

See it in Action

Take a walk though of the new Partner Dashboard with our Head of Product, Chuck Paiusi 👇

Ready to simplify your testing workflow? The new Partner Portal is available now to all Hurdle.Bio clients.