For healthcare providers, managing diagnostic testing has been a time-consuming and fragmented process. Orders, tracking, and results were often spread across different systems, meaning clinicians and admin teams spent more time chasing information than focusing on patient care. Even with digital tools, key details were hard to find, reports were difficult to track, and reordering tests was far more complicated than it needed to be.

That’s why we redesigned the Hurdle Partner Portal—not just to improve the technology, but to transform how our business customers manage diagnostics.

Now that it’s live, we’re already hearing how this new, easy-to-use system is making life much simpler.

Everything in one place – A Timeline-Based View

Before, our business customers had to navigate separate sections for orders, processing, and results. Finding what they needed often meant searching through emails, switching between systems, or manually updating spreadsheets.

With the new Partner Portal, everything is now in one place—designed in a way that actually makes sense. Orders, processing, and results all sit together in a clear, timeline-based view, making it easy to see the full journey of every test at a glance.

One of our customers described it as a “huge improvement”, especially because they no longer have to waste time searching for information. This means:

• No more switching between tabs, looking in other systems or emails, or asking support – everything is right where you need it
• Instant visibility of test status – see dispatch, tracking, registration, and processing details all in one view
• Easy-to-use search and filter tools – even if you only have one piece of information to go on, you can find what you need in seconds

For our customers, this means less admin, fewer delays, and greater confidence in managing tests and interpreting results.

A system that works the way you do

The new Order Management and Customers sections have been built to fit the way our clients actually work—whether they’re doing admin/support, patient care, or finance.

• For support teams: Quickly find test statuses, check tracking details, and filter data to display only what’s relevant.
• For healthcare practitioners: Instantly access test results, receive email notifications, reorder with ease, and see the full testing history for each customer.
• For finance teams: No more searching through emails—billing details, reports, and key data are now all easy to access and can be downloaded.

A major request from customers was the ability to customise what’s displayed. Now, users can filter and personalise their dashboard to suit their specific needs—so they only see the information that matters to them.

Hurdle: The End-to-End diagnostics partner for businesses

This upgrade isn’t just about making things look better—it’s about making Hurdle the go-to diagnostics partner for clinics, healthcare providers, and wellness businesses.

With access to a wide range of health tests and testing methods, providers can expand their offerings without the usual logistical nightmares. The new Partner Portal makes diagnostics simple, efficient, and easy to manage—all in one place.

By removing barriers and streamlining workflows, we’re helping our partners focus on what really matters: delivering better care to more people, faster.

The new Partner Portal is live now for all Hurdle.Bio clients. Ready to see the difference?